FAQ’s
TOTALit: What Can You Expect?
For over 21 years Cybertron has been providing innovative technology integration and tech management services throughout North America. We provide the following key outcomes for our TOTALit clients:
Real Predictable Costs
Reduce your total IT budget across your entire IT infrastructure, from your hardware foundation to the service that supports it.
Faster Resolution Time
We resolve issues faster. CybertronIT clients were satisfies with resolution times 98.7% of the time in 2018.
Vendor Management
Our long-term vendor relationships provides us invaluable insight, allowing us to deliver a personalized, solution that will optimize critical applications.
Security Included
CybetronIT includes a solid, multi-layered security profile and employee training for all TOTALit clients.
Competent Technical Support
Our tech support team knows our clients, their networks and business goals. We never outsource Help Desk support to a third party.
Service Guarantee
Reduce your total IT budget across your entire IT infrastructure, from your hardware foundation to the service that support it.
How do we get started with TOTALit?
It’s easy to get started with CybertronIT.
○ Click on “Get Started” on our home page
○ Call us at 316-440-8282
○ Email sales@cybertronit.com
We will schedule a complimentary no-obligation consultation with you to assess your situation, understand your pain points, and learn about your specific business needs.
What happens when I submit a support ticket?
Network issues are most often identified proactively by CybertronIT our monitoring systems. Issues can also submitted to the Help Desk by any user. When an issue is identified we open a ticket in our ticketing system, and all resolution actions and client communication are documented in the ticket. The CybertronIT Help Desk has a two-tier structure to account for escalation of complex issues.
How do I access support from CybertronIT?
Our highly trained support staff is accessible, knowledgeable, and always courteous. You can obtain support by calling or emailing our client support center. There is no charge for Help Desk and desktop support, and no limit to the number of Help Desk tickets that may be opened for our MSP clients.
Phone: 316-440-8282
Email: support@cybertronit.com
Is Cybertron a PC manufacturer too?
Cybertron began as a hardware manufacture in 1997 and evolved to include IT services in the early 2000’s by client demand. We manufacture an enterprise level brand of computer systems under the CybertronPC label. CybertronIT can work with machines of any brand and work with hardware vendors for parts and equipment across the industry – including our competitors.
Can CybertronIT help us with cybersecurity?
As part of our TOTALit tech management services, CybertronIT includes core security. We perform a risk assessment, develops IT security policies, offers employee training, and performs security reviews for your organization.
How often will you be on-site?
A CybertronIT team member will come to your office for initial onboarding, prescheduled onsite maintenance, projects, emergency response, strategic advisory meetings, and client meetings.